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FAQs

Reach out

We're excited to work with values-aligned creators and partners.

We do. For wholesale inquiries or if you’re a retailer, please email info@matchsticklabel.com with your store details and we’ll get back to you within 48 hours.

Shoot us an email at info@matchsticklabel.com with a quick pitch and a link to your brand.

We accept returns or exchanges within 45 days of delivery on unworn, unwashed items with tags attached. Just email info@matchsticklabel.com to start return process.

Refund Policy

Orders usually ship within 1–2 business days. Standard Canada-wide delivery takes 3–5 business days; U.S. orders arrive in 5–10 business days.

Yes. Once your order ships, you’ll receive an email with a tracking link. If you haven’t seen it within 48 hours, drop us a line and we’ll sort it out.

Drop Us A Line